RMA / Support

How to Raise a Return Merchandise Authorization (RMA) Case

At QUADRUPED Robotics, we are committed to providing excellent support to ensure your issues are resolved promptly. If you encounter any problems with our products, please follow the steps below to raise a Return Merchandise Authorization (RMA) case:

Step 1: Open a Topic in Our Forum

  1. Visit MYBOTSHOP Forum.

  2. Open a new topic describing your issue in detail. Our support team and community members will attempt to assist you in resolving the problem remotely.

Step 2: Contact Support for RMA Number

If the issue cannot be resolved remotely through our forum:

  1. Email us at support@quadruped.de.

  2. Provide a detailed description of the issue and include any troubleshooting steps already taken.

  3. Our support team will evaluate your case and, if necessary, issue a RMA number along with a return address or a shipping label.

Important Shipping Information

Note

Please note:

  • All goods must be sent back to the following address:

    QUADRUPED Robotics GmbH
c/o MYBOTSHOP GmbH
Willy-Messerschmitt-Strasse 12
50126 Bergheim
Germany

  • Do not ship goods without obtaining a RMA number. Parcels sent without a RMA number will be declined and returned to the sender.

  • Do not ship goods to QUADRUPED Robotics GmbH Office in Leverkusen!

Help Resources

In case of any issues, help can be taken from any of the following forums/resources:

  1. MYBOTSHOP Forum: The forum is actively monitored by support teams at MYBOTSHOP GmbH.

  2. Github Issues: Issues can be reported in the repository.

  3. Online QA Sites: Questions can be asked on any of the QA sites like StackOverflow and Answers ROS.